Process Design Matrix OPS/571 Essay

When working for float World Inc. it was necessary to garter customers in various situations. Customers would bring in their water from pools or spas to be tested and set up advice on how best to keep them balanced. It was the duty of the sales representative or theater director to help the customer with this important vista of owning a pool or spa. If the customer had an older spa and was feel at the stark nakeder spas on display then the sales representative would specify the customer ab off the features of the newer spas and what the positive aspects of changing spas would be.The workforce at Swim World Inc. was really lilliputian due to the fact that it was a new introduce and not very well known in the small town it is in. The store was small and with cardinal other stores in Wenatchee and Chelan it was very possible to run with just two people and weekly visits from the obstetrical deliverance crew and service/repair team.With these people coming in and out of the store regularly it was little wonder that the owner only came overpower from the Wenatchee store once a year to survey what is being through with(p) and give the two members of the store a pep talk to get them selling more spas, patio furniture, stoves, and lawn ornaments. This plus a commission on all big ticket items helped to keep the team motivated to fox customers happy and move inventory.For the manufacturing process Papa Johns Pizza Delivery was chosen. This store is very well placed in the small town that it operates in. placed on a very busy street in Moses Lake it is centrally located and the whole town can be navigated within an blowzy ten minutes of the store. This allows the workers within the store to be very gunpoint oriented. Assembling the pizza, cooking it and making sure in that location argon no big bubbles in the dough when cooking is tardily d iodin. This makes it very satisfy to the eye and customers be less likely to complain.Drivers can take the realized pizza and deliver it within minutes of coming out of the oven. acerb fresh pizza made with quality ingredients lets Papa Johns Pizza be one of the most successful in the small town where two other big names in the pizza business atomic number 18 all located. Scheduling for Papa Johns Pizza is very carefully done. A shift lead opens the store in the morning to prep for the twenty-four hour period to come. Two drivers are there to help open the store and delivery the first orders that come in to the location. Around 1pm in the afternoon the trough and two to three more drivers come in for the afternoon rush. On Fridays, Saturdays, and Sundays there are anywhere from two to three drivers for every one inside person working.The evenings have at least a manager or assistant manager and a shift lead on the schedule with anywhere from one to three insiders plus five to cardinal drivers on duty so that pizzas go out quickly and easily to keep customer complaints to a minimum. Both service and manufacturing businesses make sure that they keep customers happy and coming back to the business. Repeat business makes a company happy to hire more employees who adhere to the companys motto of doing the best job possible for the customer. Scheduling and workforce are a necessary part of the business to make sure there is enough staff on hand to keep the customers from standing in line for a significant amount of time. This one-on-one approach assures customers that they are being put first and not just a grievous bodily harm book of money.